Privacy Policy

Last updated: 12 October 2025

1. Introduction

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Who We Are

We are a coaching service provider. For any questions regarding this privacy policy or your personal data, please contact us at:

Data Controller: Digital Journey Coach Ltd
Email: david@digitaljourneycoach.com

3. Information We Collect

3.1 Information You Provide

  • Contact information (name, email address) when you contact us or subscribe to our services
  • Information you provide through contact forms or inquiries
  • Communications you send to us

3.2 Information We Collect Automatically

  • IP address and browser information
  • Pages visited and time spent on our website
  • Referring website information
  • Device and browser type

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. We only use analytical cookies after obtaining your consent.

4.1 Types of Cookies We Use

Essential Cookies

Required for the website to function properly. These cannot be disabled as they are necessary for basic website functionality.

Analytics Cookies (Google Analytics)

Help us understand how visitors use our website by collecting anonymous information. These are only activated with your consent.

5. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to your inquiries and provide our services
  • To improve our website and services based on your feedback
  • To analyze website usage and performance (only with your consent)
  • To comply with legal obligations
  • To communicate with you about our services (only with your consent)

6. Legal Basis for Processing

Under GDPR, we process your personal data based on:

  • Consent: For analytics cookies and marketing communications
  • Legitimate interests: For website functionality and service improvement
  • Contract performance: When providing services you have requested
  • Legal obligation: When required by applicable laws

7. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

  • Google Analytics: For website analytics (only with your consent)
  • Service providers: Who help us operate our website and services
  • Legal authorities: When required by law or to protect our rights

8. International Data Transfers

Some of our service providers (such as Google Analytics) may process your data outside the European Economic Area (EEA). We ensure appropriate safeguards are in place through adequacy decisions, Standard Contractual Clauses, or other approved mechanisms.

9. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this privacy policy or as required by law. Analytics data is typically retained for 26 months, and contact information is kept until you request deletion or withdraw consent.

10. Your Rights Under GDPR

As an EU resident, you have the following rights:

Right of Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate personal data

Right to Erasure

Request deletion of your personal data

Right to Restrict Processing

Limit how we process your data

Right to Data Portability

Receive your data in a portable format

Right to Object

Object to certain types of processing

To exercise any of these rights, please contact us at david@digitaljourneycoach.com. We will respond within 30 days of receiving your request.

11. Cookie Management

You can manage your cookie preferences at any time by:

  • Using our cookie banner that appears on your first visit
  • Adjusting your browser settings to block or delete cookies
  • Contacting us to update your preferences

Note that blocking essential cookies may affect website functionality.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

13. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal data, please contact us.

14. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Name: David Bishop

Email: david@digitaljourneycoach.com

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data in accordance with applicable laws.