Built for local government
Spend less time sorting email
LocalGovMail helps council teams categorise, prioritise and route incoming email.
It flags messages that may need urgent attention, summarises conversations and can suggest responses, so staff can spend more time helping residents.
Reduce repetitive triage
Give staff a useful head start on every message
Every incoming message must be read, understood, prioritised and sent to the right place. LocalGovMail prepares the information while officers decide what happens next.
Sort email faster
Categorise and route messages using rules agreed by the service.
Find risk sooner
Flag possible urgency and other signals for officer attention.
Respond with context
Summarise long conversations and prepare a draft response.
Explainable decisions
See why a message was handled that way
Staff can review the matched mailbox rule, the identified user need, the recommended action and the confidence behind it.
This helps teams check recommendations, improve their rules and keep service knowledge at the centre of the process.
Controlled automation
Your service decides what the AI can do
Officers can review decisions. Each service can set its own rules, confidence thresholds and escalation paths, with a record of AI actions and human interventions.
- Begin with triage and add automation gradually.
- Keep predictable, low-risk work within agreed rules.
- Review the processing trace when a decision needs scrutiny.
Start with what you have
Introduce support around one existing shared mailbox
Understand what arrives
Analyse existing email to identify common demand, patterns and risks.
Agree how to handle it
Service experts review the categories, routing rules and escalation paths.
Introduce help gradually
Start with the safest, most repetitive work and review the results.
LocalGovMail works alongside existing shared mailboxes and runs as a separate internal application in the council's Azure environment. Teams can add specialist email triage without a mailbox replacement programme.
Find a safe first mailbox
You do not need to redesign a whole service. Talk to us about one shared mailbox and where triage could save staff time.